Refund Policy for BangladeshSharee.com
Subsidiary of Brands Mega Ltd, Dhaka, Bangladesh
At BangladeshSharee.com, we are committed to providing our customers with high-quality products. If you are not satisfied with your purchase, we offer a refund policy that ensures your rights as a consumer. Please read our refund policy carefully before making a purchase.
1.1 Product Condition
Refunds are only applicable if the product is unused, in its original condition, and in its original packaging. Products that have been worn, altered, or damaged are not eligible for a refund.
1.2 Time Frame
Refund requests must be made within 30 days from the date of delivery. After this period, we will not be able to process any refund requests.
2.1 Contact Us
To request a refund, please contact our customer service team via the platform’s support system or designated communication channels.
2.2 Provide Details
When requesting a refund, please provide the following details:
3.1 Defective or Damaged Products
If the product you received is defective or damaged during shipping, we will issue a full refund or exchange, depending on your preference.
3.2 Wrong Product Delivered
If you receive the wrong product, please contact us immediately, and we will arrange for a refund or exchange at no additional cost.
3.3 Customer Change of Mind
If you change your mind after purchasing, you may be eligible for a refund, provided the product is unused and in its original condition. Shipping fees may not be refunded in this case.
4.1 Refund Approval
Once your refund request is received, our team will assess the situation. If your request meets our refund criteria, we will approve the refund and notify you.
4.2 Refund Method
Refunds will be processed to the original payment method used during the purchase. Depending on your payment provider, the refund may take 5-7 business days to reflect in your account.
5.1 Custom Orders
Custom or personalized items are not eligible for a refund unless they are defective or damaged.
5.2 Sale or Promotional Items
Items purchased during a sale or with a discount may be subject to different terms and conditions. Refunds for these items are at our discretion.
6.1 Return Shipping Fees
If you are requesting a refund due to a defect, wrong product, or damaged item, we will cover the return shipping costs. However, if you are returning the product due to a change of mind, you will be responsible for the return shipping fees.
6.2 Original Shipping Costs
Shipping fees for your initial order are non-refundable unless the return is due to a mistake on our part.
If you prefer to exchange an item rather than request a refund, please contact us. Exchanges are subject to product availability, and you may be required to cover any additional shipping costs.
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review the policy periodically.
If you have any questions or concerns about our Refund Policy, please feel free to reach out to us.
📍 BRANDS MEGA LTD, Navana Tower, Level-18, 45 Gulshan Avenue, Gulshan-1, Dhaka-1212, Bangladesh.